Refund Policy

Last updated 11 October 2026

This policy covers the Pro plan of WattOps, operated by PHENEX TECHNOLOGIES INC. (Vancouver, British Columbia, Canada). Max, pilots and other business plans follow their order form.

Cancel any time

You can cancel Pro at any time under Settings → Plan and usage → Manage billing. After you cancel, you are not charged again, and Pro stays active until the end of the month you have already paid for.

Your first payment: full refund within 14 days

If Pro is not right for you, ask within 14 days of your first Pro payment and we will refund it in full, no questions asked.

Renewals

Monthly renewals are not refunded for part of a month, except:

• when you were charged by mistake, for example twice for the same period;
• when the service was unavailable for a long stretch of your billing period;
• when the law where you live requires a refund.

How to ask

Use the contact form at wattops.dev/#contact=refund and say you want a refund, with the email address of your account. Never send card details. Alternatively, reply to your Stripe receipt. Refunds go back to the original payment method and usually arrive within 5 to 10 business days.